FAQ

RETURN POLICY: 

TURNAROUND TIME ON ORDERS: 

Turnaround time for handmade pieces that require manual work  ( CORA TOP, ORION BOTTOM, INTI TOP, GAIA BOTTOM ) is 3-4 weeks after placing order so be sure to plan ahead for all your special moments. 

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ALL SALES ARE FINAL SALE FOR HEALTH AND HYGIENE REASONS.

WE ARE NOT RESPONSIBLE FOR LOST PACKAGES

If a package is undeliverable due to change of address, incorrect address, or you were not home after USPS / FEDEX / DHL / UPS makes the attempts, the customer will be responsible for all return/reship costs or lost.

MARK DOWN SALE ITEMS

All sale items and items purchased during promotional periods are final sale and ineligible returns. 

•  RETURN REQUESTS FOR DEFECTIVE ITEMS MUST BE SUBMITTED WITHIN 24HRS OF DELIVERY

• ITEMS MUST HAVE TAGS ON AND MUST BE UNWORN 

• • IF YOU RECEIVE A DEFECTIVE ITEM PLEASE NOTIFY US WITHIN THE FIRST 2 DAYS ( PICTURES ARE REQUIRED) 

• RETURNS + EXCHANGES MUST ARRIVE AT OUR RETURN CENTER IN 10 DAYS OF DELIVERY FOR REFUND, EXCHANGE, OR STORE CREDIT. 20% RESTOCKING FEE FOR LATE RETURNS.

• REFUNDS ARE PROCESSED WITHIN 6 - 10 DAYS AFTER ARRIVAL DATE.

•  WE ARE NOT RESPONSIBLE FOR LOST USPS PACKAGES, EVEN IF THEY HAVE BEEN SIGNED AND DELIVERED. 

• ANY DEFECTIVE OR DAMAGED ITEMS NEED TO BE REPORTED WITHIN 24 HRS OF RECIEVING.

• ITEMS MARKED ON SALE OR ON SPECIAL SALES PROMOTION ARE NOT ELIGIBLE FOR RETURNS. NO EXCHANGE, NO REFUNDS - NO EXCEPTIONS. 

• UNDERWEAR SHOULD BE WORN WHEN TRYING ON SUITS, IF SUITS ARE SOILED OR DAMAGED, THEY WILL BE RETURNED AT YOUR EXPENSE.

• CUSTOMER IS RESPONSIBLE FOR ALL RETURN + EXCHANGE SHIPPING.

• YOU ARE ALLOWED 1 EXCHANGE PER ORDER IF ITEM WAS DEFECTIVE.